Job Description
Position Summary: As a Commercial Flooring Project Manager, your role is crucial in overseeing and managing the execution of commercial flooring projects from start to finish. You are responsible for coordinating all aspects of the flooring installation from initiation to closeout to ensure that the project is completed efficiently, on time, and within budget while maintaining high-quality standards.
Performance Requirements: The job will typically require the employee to meet the following primary performance requirements.
- Review and analyze project parameters to establish a project schedule based on client’s completion date expectation, project scope, building conditions and manufacturing lead times. Continuously monitor project status against the project schedule.
- Supervise internal and external delivery and installation crews with the daily delivery and installation of products to and in customer facilities to achieve safe, clean, and damage free installations.
- Schedules delivery to accommodate efficient installation with Franklin Operations, Site Managers, and installers. Communicate with general contractors and building trade subcontractors to schedule flooring installation in coordination with onsite construction activity.
- Coordinates and communicates project scope or product purchase changes and additions to accommodate client’s expectations and timing demands.
- Ensure planning and prevention measures prior to installation by scheduling meetings with the installation service provider and appropriate client representative, as well as a final site-visit.
- Problem solves unforeseen problems such as incorrect product shipments, missing products, and spec errors by involving design staff, locating needed inventory among Franklin Interiors stock, from local distribution, or by expediting emergency shipment from the manufacturer.
- Investigate and complete punch list issues.
- Continuously develops, measures, and modifies project scheduling, documentation and communications processes to improve project outcomes in terms of profitability, customer satisfaction and retention.
- Accountable for safe, clean, and damage free installations as well as understanding and enforcing jobsite safety.
- Accurately completes all required written documentation including punch lists, change orders, returned product forms, and attains proper customer signoffs and approvals on delivery tickets, punch lists, and change orders.
- Evaluates and communicates project status daily and communicates crew/individual performance to Construction Director of Operations.
- Conducts on-site problem solving and strives to meet all labor hours and financial goals on assigned projects.
- Plans project installation time and crew size at Pre-install meeting, prioritizes and assigns project tasks, while effectively utilizing assistants as necessary.
- Communicate and collaborate with internal flooring sales team and external staff, contractors, and client representatives during installation. Interfaces with designated customer representative so that problems encountered, and pressure situations are transparent.
Key Responsibilities: • Installation quality and execution
• Installer relationships
• Information and communication for Installers
• Job site contact
• Material delivery coordination
• Material security
• Change orders
• Job site safety
• Handle claims and service calls
• Participate in weekly project meetings
• Project execution with Procurement Manager/Job Coordinator from signed contract to receive payment
Skills and Conduct: • Installation and job site management
• Promote and enhance customer relations
• Good organizational skills and follow up system
• High level of accuracy
• Computer and technology competency
• Professional image and ethical conduct
• Responsible for site and sub safety
Job Specifications: Work Related Experience: A minimum of five years’ industry related experience, preferably in the field/job site and/or management within the commercial construction industry.
Specialized Knowledge and Skills: - Attention to detail.
- Ability to read blueprints and installation drawings.
- Excellent planning and organizational skills are required to handle multiple priorities.
- Proficiency in software tools, which assist in communications, scheduling and analysis, is critical (word processing, spreadsheet software, takeoff programs, and ERP systems).
- Strong written and verbal communications and relationship building skills to communicate effectively with and gain cooperation from a wide range of internal and external contacts.
- Strong analytical, problem solving and decision-making skills.
- Knowledge of Flooring business, processes, and business operations.
- Financial literacy in understanding how projects, change orders, and unanticipated costs impact bottom line profitability.
Performance Measurements: - Project profitability
- Customer satisfaction level
- Teamwork and positive attitude.
- Dependability and promptness.
- Achieve Target schedule dates on projects
- Use of Technology and Reporting programs
- Error free work (cost of quality)
Significant Physical Demands: - Sight for reading and observing work results
- Talking and hearing for communications
- Full mobility including walking, kneeling, and reaching
- Ability to travel to and from jobsites on an as needed basis
- Ability to help load/unload Franklin deliveries
- Finger dexterity to manipulate keyboard
- Ability to lift, carry and/or maneuver heavy materials up to 50 pounds.
Team requirements: - Positive attitude within the flooring team
- Focus to ensure profit objectives are met.
- Expectations for all team members are to help, when and where needed.
- Salaried position and working over 40 hours a week may be necessary.
- May be required to work during weekend hours.
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Job Tags
Full time, For contractors, For subcontractor, Local area, Weekend work