Key Responsibilities:
- Receive calls and correspondence from agencies and document complaints
- Perform data entry and monitor reports in complaint database
- Conduct safety checks on reported allegations of abuse
- Concerts, and systems to manage complaints and safety checks
- Use Verizon Virtual Contact Center for customer relations contacts
- Create, enter, modify, and update complaints in database
- Ensure timely and quality response to complaints
- Assist field office and providers with troubleshooting
- Monitor and coordinate safety check contacts
- Provide technical assistance to users regarding data entry and report generation
Requirements:
- No degree, license, or certification required
- Data entry skills and ability to independently navigate multiple software systems
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