Job Description
Senior Financial Services Representative (Senior FSR)Philadelphia Avenue Community Office2405 Philadelphia Avenue, Chambersburg, PA 17201Build Relationships. Deliver Solutions. Make an Impact.F&M Trust is looking for a customer-focused banking professional to join our team as a Senior Financial Services Representative at our Philadelphia Avenue Community Office in Chambersburg.In this role, you'll be more than a banker. You'll serve as a trusted resource for customers seeking financial guidance while supporting branch operations and contributing to a welcoming, team-oriented environment. If you enjoy helping people, identifying financial solutions, and creating meaningful customer relationships, we encourage you to apply.What You'll DoAs a Senior Financial Services Representative, you will:Serve as a primary point of contact for customers and provide outstanding service during every interaction.Process deposits, withdrawals, payments, transfers, and other banking transactions with accuracy and efficiency.Open, maintain, and service consumer deposit accounts.Assist customers with digital banking tools and self-service technology.Identify opportunities to discuss products and services that align with customer needs and financial goals.Support branch operations while maintaining compliance with bank policies and regulatory requirements.Resolve customer concerns professionally and efficiently.Share knowledge and provide guidance to less experienced team members.Help strengthen customer loyalty through proactive relationship-building and personalized service.What We're Looking ForThe ideal candidate is service-driven, detail-oriented, and confident engaging customers in financial conversations.QualificationsHigh School Diploma or equivalent required.Previous banking, retail sales, customer service, or cash-handling experience preferred.Strong verbal and written communication skills.Ability to build trust and develop long-term customer relationships.Experience balancing multiple priorities in a fast-paced environment.Strong attention to detail and commitment to accuracy.Positive attitude and team-first mindset.Ability to recognize customer needs and recommend appropriate solutions.Why Join F&M Trust?At F&M Trust, we believe our employees are central to our success. We are committed to providing opportunities for professional growth, career development, and long-term success.Our Benefits IncludeMedical, Dental, and Vision InsuranceCompetitive Paid Time Off11 Paid Bank Holidays401(k) with Company Match up to 6%Company-Paid Life InsuranceShort-Term and Long-Term Disability CoverageEmployee Assistance ProgramWellness ProgramsTuition ReimbursementProfessional Development and Training OpportunitiesKeywords Candidates May Use to Find This RolePersonal Banker • Universal Banker • Relationship Banker • Senior Teller • Lead Teller • Retail Banker • Banking Specialist • Financial Services Representative • Customer Service Representative • Branch Banker • Community Banker • Deposit Account SpecialistF&M Trust is an Equal Opportunity Employer, including Disability and Veteran status.
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Job Tags
Full time, Work at office