Job Description
Position OverviewF&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.This is a full-time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.What You'll DoAs a Senior Financial Services Representative, you will:Support and coordinate daily branch operations to ensure smooth customer service deliveryPerform a wide variety of financial transactions with a high level of accuracy and confidentialityBuild relationships with customers by identifying needs and recommending appropriate products and servicesOpen and service consumer deposit accounts and support business account openings as neededAct as a trusted resource for customers, team members, and branch leadershipMaintain compliance with bank policies, procedures, and regulatory requirementsLead by example when it comes to professionalism, teamwork, and service standards What We're Looking ForThe ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:High school diploma or equivalent requiredPrevious experience in a financial services or customer-facing banking role preferredStrong communication skills and confidence discussing financial solutionsAbility to balance multiple priorities in a fast-paced environmentDetail-oriented with strong organizational skillsProfessional, courteous, and team-oriented approachWillingness to learn, grow, and adapt as part of an evolving banking environment Why F&M Trust?We're committed to supporting our employees both professionally and personally. Our benefits include:Medical, dental, and vision coveragePaid time off available immediately, plus 11 paid bank holidays each year401(k) retirement plan with up to 6% employer matchWellness and employee assistance programsEmployer-paid life insurance, short-term disability, and long-term disabilityEducational assistance and ongoing training opportunitiesClear paths for advancement within the organization Similar Roles You May KnowAt other financial institutions, this position may be known as:Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative. F&M Trust is an Equal Opportunity Employer - Disability/Vet
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Job Tags
Full time, Temporary work, Work at office, Immediate start